FREQUENTLY ASKED QUESTIONS
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Where are you located?
Our store is in Quezon City but our farm is in Malvar, Batangas.
Pin location: 1919 Chocolate HQ or 384 Betty Go-Belmonte
Store address: 384 Betty Go-Belmonte, corner E. Rodriguez Sr. Ave., Brgy. Immaculate Conception, Quezon City
What are your store hours?
We don't have a physical store yet. Our HQ is only a pick up point.
Our office hours are from Monday to Friday, 830am to 430pm.
For pick up of orders, hours are from Monday – Friday, 1pm to 4pm
We're closed on weekends and holidays.
Do you ship outside of Metro Manila?
We do! We ship nationwide via LBC and Flying Tigers Express.
Disclaimer for outside MM shipping:
Expect that the chocolates will undergo fluctuating temperatures while in transit and in result, will soften or even bloom. We ship provincial orders with foil insulation and ice packs to help minimize this.
Once received, please put in a cool room so the chocolate can stabilize and harden. Do not refrigerate.
Don’t worry, aside from softening, flavor will still be the same! Enjoy!
How long before I get my order?
Our team will reach out to you via Viber or SMS regarding your order. Depending on stock availability, you can get your order the next day :)
*FOR NOVEMBER – DECEMBER ORDERS*
Due to the busy holiday season, our lead time will change during these times.
Our lead time will range from 5-10 working days.
If we can fulfill your order earlier, we will let you know asap!
What are your Mode of Payments?
Our online store accepts credit cards (Visa and Mastercard), e-wallets, bank transfers, online banking.
Do you accept COD?
No, we DO NOT accept Cash on Delivery.
I just placed my order but didn’t get an email confirmation?
Please check your SPAM folder!
If it’s not there, just let us know so we can resend it.
Please make sure you entered an e-mail address during checkout and on the payment page.
Our team will reach out to you via Viber/SMS during office hours.
Can I choose to pick up my own order?
Yes! We have a PICK UP or Book my own rider option when you check out on our website.
If the option doesn't appear and you're in the greater Manila area or nearby provinces, please choose Region>Metro Manila and the option to Book .
How do I order custom mini bars?
Fill out our Inquiry Form here