FREQUENTLY ASKED QUESTIONS

Get the Answers You Need

Do you ship outside of Metro Manila?

We do! We ship nationwide via LBC.

Disclaimer for outside MM shipping:

Expect that the chocolates will undergo fluctuating temperatures while in transit and in result, will soften or even bloom. We ship provincial orders with foil insulation to help minimize this.

Once received, please put in a cool room so the chocolate can stabilize and harden. Do not refrigerate.

Don’t worry, aside from softening, flavor will still be the same! Enjoy!

Where are you located?

Our store is in Quezon City but our farm is in Malvar, Batangas.

Pin location: 1919 Chocolate
Store address: 45 Dr. Lazcano St., Brgy Laging Handa, Quezon City

What are your store hours?

We don't have a physical store yet. Our HQ is only a pick up point.

We’re open for pick ups from Monday – Friday: 8:30am – 4pm

How long before I get my order?

You can get your order the next day after your payment.

*FOR NOVEMBER – DECEMBER ORDERS*

Due to the holiday season, our lead time will change during these times.

Our lead time will range from 5-10 working days.

If we can fulfill your order earlier, we will let you know asap!

What are your Mode of Payments?

Our online store accepts credit cards (Visa and Mastercard), e-wallets, bank transfers, online banking.

Do you accept COD?

No, we DO NOT accept Cash on Delivery.

I just placed my order but didn’t get an email confirmation?

Please check your SPAM folder!

If it’s not there, just let us know so we can resend it.

Our team will reach out to you via Viber/SMS during office hours.

Can I choose to pick up my own order?

Yes! We have a PICK UP or Book my own rider option when you check out on our website.