FREQUENTLY ASKED QUESTIONS

Get the Answers You Need

Do you ship outside of Metro Manila?

We do! We ship out provincial orders once a week.

Disclaimer for outside MM shipping:

Expect that the chocolates will undergo fluctuating temperatures while in transit and in result, will soften or even bloom. We ship provincial orders with foil insulation to help minimize this.

Once received, please put in a cool room so the chocolate can stabilize and harden. Do not refrigerate.

Don’t worry, aside from softening, flavor will still be the same! Enjoy!

Where are you located?

Our store is in Quezon City but our farm is in Malvar, Batangas.

Pin location: 1919 Chocolate

Store address:

45 Dr Lazcano St., Brgy Laging Handa, Quezon City

What are your store hours?

We are currently not open to the public but

we’re open for pick ups from

Monday – Friday: 8:30am – 4pm

*Saturday : 8:30am – 11am
*every other week

How long before I get my order?

You can get your order the next day after your payment.

*FOR NOVEMBER – DECEMBER ORDERS*

Due to the holiday season, our lead time will change during these times.

Our lead time will range from 5-10 working days.

If we can fulfill your order earlier, we will let you know asap!

What are your Mode of Payments?

We accept

  • Gcash
  • BPI
  • MAYA
  • Cash Upon Pickup at our store

Do you accept COD?

No, we DO NOT accept Cash on Delivery.

I just placed my order but didn’t get an email confirmation?

Please check your SPAM folder!

If it’s not there, just let us know so we can resend it.

Can I choose to pick up my own order?

Yes! We have a PICK UP option when you check out on our website.